The problem

Enterprises wouldn’t even let 11x past discovery without the SOC 2 report

11x, an industry leader in AI-driven digital workers, develops autonomous solutions like Alice and Jordan to empower sales and revenue operations teams. Their AI digital workers operate around the clock, streamlining workflows and enabling human teams to focus on strategic, creative tasks.

‍

However, despite their incredibly quick traction, 11x faced a challenge: major enterprise clients required SOC 2 Type II compliance before moving forward with deals. "They wouldn't even look at our product. Off the bat, we seemed less trustworthy," says Keith Fearon, Head of Growth at 11x. Without this certification, 11x risked losing significant business opportunities, including multimillion-dollar contracts.

‍

Although 11x had previously purchased a compliance platform, achieving SOC 2 Type I on their old compliance platform had been long and arduous, taking 4 months from start to finish and draining valuable employee hours. The process had been inefficient, requiring extensive involvement from various team members, and involving complicated, jargon-filled instructions that made compliance a headache.

The Product

The Delve platform directly integrated with 11x's tech stack and automatically scanned for compliance with AI

When 11x discovered Delve, the decision to switch was straightforward. Unlike their experience with previous compliance platforms, Delve offered a streamlined, efficient approach to compliance that could deliver results quickly.

‍

Once integrated with 11x's infrastructure, the Delve platform provided real-time monitoring of compliance status and clear visibility into what needed attention. When compliance gaps were identified, Delve's platform provided clear, actionable instructions in plain English that were customized to 11x's exact technical setup, eliminating the confusion and frustration typically associated with compliance.

‍

"The platform made everything incredibly straightforward," says Fearon. The interface was intuitive and jargon-free, making it easy for technical and non-technical team members to understand and complete tasks quickly.

‍

Delve's integrated monitoring and tracking system gave team members complete visibility into the compliance progress, eliminating the need for manual follow-ups and ensuring nothing fell through the cracks. The platform's automated scanning continuously monitored their security posture, making it easy to address potential issues proactively and stay audit-ready at all times.

‍

These features made Delve feel like the “TurboTax for compliance,” transforming what was once a painstaking process into a manageable, efficient workflow.

‍

The Result

Delve made for a seamless audit process by helping 11x get audit-ready efficiently and managing the audit from start to finish

Delve's streamlined approach meant team members could complete compliance tasks with minimal disruption to their daily work. The Delve platform automated away most of the heavy lifting, letting the team stay focused on their core business.

‍

One of the biggest advantages was Delve's end-to-end audit management. Unlike traditional approaches that require companies to source and negotiate with auditors themselves, Delve handled the entire process. The 11x team didn't have to worry about finding a qualified auditor, managing complex negotiations with them, or coordinating endless back-and-forth communications during the audit itself.

‍

Throughout the process, whenever questions arose, Delve's responsive team provided clear guidance and quick solutions, ensuring the audit process stayed on track without requiring significant time investment from 11x's team. The streamlined experience transformed what could have been a stressful, time-consuming process into a manageable, confidence-inspiring journey.

‍

‍

The Conclusion

Thanks to Delve, 11x secured $2.3M in contracts, unlocked new product opportunities, and saved 143 employee hours

The impact of working with Delve was immediate and substantial. 11x secured $2.3M in contracts that had previously been stuck in limbo due to compliance requirements. The efficiency of Delve's platform saved the team 143 hours compared to their previous compliance efforts, allowing them to maintain momentum on core business initiatives throughout the entire SOC 2 process.

‍

With compliance in place, 11x was able to confidently build new products that integrated further with client CRMs, knowing they met even the most stringent security standards. "I'd recommend Delve to anyone," says Fearon. "Their product, process, and pace outcompeted their competitors by a mile."

‍

Delve continues to provide ongoing support and monitoring to ensure 11x remains compliant, serving as a lifelong partner in security and compliance. The platform's proactive monitoring and automated scanning help identify and address potential issues before they become problems, keeping 11x audit-ready at all times.

‍

Delve’s ongoing support and monitoring ensure 11x remains compliant, making them a lifelong partner in security and compliance. The success story continues as 11x scales globally, thanks to the secure foundation Delve has helped them establish.